i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Hi, I am experiencing the same issue with my install kit. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Stream from Virgin Media. No Virgin Media wall socket on 19-10-2022 08:24. in Networking and WiFi Sunday; No Virgin Media Wall socket . 3 minutes ago. 0 Kudos Reply. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Very Insightful Person. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Also there will be an external, often brown, omnibox. Virgin Media; My Virgin Media; Shop; Help;. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Call the pre-installation and delivery team on 0800 052 1734. AnthonyRaw1986. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have 2 Virgin Media wall sockets. Tudor. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Client62. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. I've looked for an external box but cannot. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I am going to cancel. Manage Your Account. Stay safe online. VM. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. I only have a BT master socket, and then a TV aerial socket. Sorry man. Cihank617. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. If possible, I would like to get rid of this rather ugly white. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I was told when purchasing the broadband package that fibre was available here. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I'm a Very Insightful Person, I'm here to share knowledge. From there it is going into the white distribution amplifier. Call the pre-installation and delivery team on 0800 052 1734. This is a little untidy for my likeing. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. 3. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. Tudor. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Tudor. Hi @jimmylam1221. Getting Connected with Virgin Media is easy when you have a wall socket. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Dave. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I am so sorry to hear that you seem to be missing a wall socket in the home. Turn on and get connected. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. 2 weeks ago - last edited 2 weeks ago. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I'm a Very Insightful Person, I'm here to share knowledge. Learn more. Security. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The box and cables may have been removed by the previous occupiers. If it’s damaged or not working correctly, it could be causing your internet issues. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. We would like to show you a description here but the site won’t allow us. Step 3. 0. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Browse Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Really basic information. Managing Your Account - Cable. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Turn on and start the Box. You can possibly do this in two ways. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Options. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Push the white cable (from the old Hub) into the back of the new Hub. . I have only got one rectangular shaped white socket (Shown. 1. They will charge £99 for a relocation. There is no way I can insert the isolator cable into the - 5223924. At least spell your title correctly jeezus . Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. My Virgin Media Hub 3 just came in but realised need a socket wall installed. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. I think there’s something missing to the Virgin Media wall socket in my flat. Various cable mediums are used in modern systems to transmit data. I have been given other details for the account such as the account number/area code and. on 21-02-2023 19:59. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. This setup works with any of our TV boxes powered by TiVo. Hi team. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. 1 ACCEPTED SOLUTION. Vonage 2nd line. Call the Pre-installation and delivery team on 0800 052 1734. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 12-10-2022 18:51 - edited 12-10-2022 18:59. Manage Your Account. I have checked outside and there is a brown box shared with the neighbour. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. Will an engineer h. Try plugging the cable you can see into the hub to see if it works. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. Browse Virgin Media Virgin Media Community. 5. Hi mariz2198, thanks for posting and welcome to our community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug into the Virgin Media wall socket. Options. If you look into the back of your Hub, you'll see a port named. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Yes, we will be able to fit another socket for you. Browse Virgin Media Virgin Media Community. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 14-08-2023 16:02 - edited 14-08-2023 16:05. Tudor. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I can only find the TV socket. We all know and love the internet and TV services that can enter our homes through entry points. I can only find the TV socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I have taken a look on our side and it looks as though you have spoken with the team regarding this. What confuses some people is the push-on connector provided. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Wall sockets and no connection. I ordered self-install kit just to find out there is no Virgin socket in my new property. Other times you will find an unbranded connection point on the wall. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. on 17-10-2022 15:06. 2 – Check the broadband cable is firmly connected. 4. Virgin Media Wall Socket Example 2. 14-08-2023 16:02 - edited 14-08-2023 16:05. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. charleykate10. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. It is surface clipped usually. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Tudor. Tuning in. Call the Pre-installation and delivery team on 0800 052 1734. ) The hub will be in here too. Virgin will not remove them. Some cordless systems have a paging function (often controlled from a button on the base station). Networking and WiFi. @umerarifkhan11 wrote:. Push fit the VM-supplied lead onto the socket. Options. The first thing is to start making alternative arrangements for your internet connectivity. Check service status. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. 1 ACCEPTED SOLUTION. Thank you. The Openreach sockets do not work for Virgin Media. Absolutely not. VM BB TV Landline. Virgin Media; My Virgin Media; Shop;. If digging / drilling / new external & internal cables are required the. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have looked everywhere but can't seem to find one. Next, connect the power cable. Browse Virgin Media Virgin Media Community. Entertain me; Broadband Deals. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. We can certainly look to get an engineer booked in for you. If it’s damaged or not working correctly, it could be causing. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. My Virgin Media App. Unfortunately I am struggling to work out where to plug the cable from the Hub. I'm currently renovating my living room, including the electrics. 7. There should be a wall mounted box somewhere inside that has an F socket on it. We recently applied for a virgin package of tv, phone and broadband. Incidentally the phone socket is redundant if not in use and can be safely removed. on 01-01-2023 23:18. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Same thing happened, and on all the wall phone points. Aug 8, 2019. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Can someone please help me! Thank you, Tom. Tudor. 24-03-2021 05:06 PM. in Networking and WiFi. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. VM BB TV Landline. Joining in. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. 132Mb average speed. Account - Mobile. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Adduxi. We would like to show you a description here but the site won’t allow us. on 28-10-2022 17:29. on 25-09-2022 15:41. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. Don’t plug the power cable into a plug socket yet. No Virgin media wall socket on. My Virgin Media App. Placed an order and the lady said we were eligible for quick start self installation. Bits and bytes. Account - Cable. The UK isn’t the first country to make this move. That would indicate the base station and the handsets are in communication with each other. 1 Mar 2016. Security matters. You should see a cable going through the wall and if you trace this inside, you should get the cable. You'll have to cut the cable and seal the hole up. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. --. Hi @bingoman000. Plug the cables into the Hub. nor can I find a external brown box. The phone number doesn't connect you. If you really need to take them off, just use a screwdriver to unscrew the screws. Switched On. Options. Step 4. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I don't work for Virgin Media. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Pop the power cable into a nearby plug socket, and turn it on. Re: My house wall socket that cannot fit to VM hub. . Hello, i registered VM broadband and scheduled to delivery on 1st September. TV box - 15 mins. #12. Common examples include washing. on 08-02-2023 13:33. Kind regardsThe box and cables may have been removed by the previous occupiers. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. I don't work for Virgin Media. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. Forum Team. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. If no. Options. No setup fee is available on all bundles, broadband & phone, and broadband only packages. those who understand binary and those. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Getting started & FAQ. Connect the new TV box. VM BB TV Landline. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Virgin offers self-install to properties that have recently had a service. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. a week ago. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Connect the Hub’s power cable with the blue tab. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. All forum topics; Previous topic; Next topic; 2. Broadband Deals. Second, you'll likely need a manned installation for your VM services. on 23-10-2022 13:36. The answer is yes. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. on 15-11-2022 18:53. Please there is no virgin media wall socket and I don't know how to go about the installation. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. All the wall. Here are some check points to make sure your phones are in good working order. 1 ACCEPTED SOLUTION. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. New Install Assistance. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. This next section will take about 30 minutes. I have had a look into your. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. If you do need any. Forum Team (Retired) 204 Views. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. “. Would I be able. We would like to show you a description here but the site won’t allow us. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. on 01-12-2022 11:22. Browse. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I end up calling and the person on the phone said its been - 5401028. Tudor. Yes, we will be able to fit another socket for you. on 27-01-2023 17:22. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. That is a rooftop aerial outlet for Freeview TV. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Kit arrived today…no wall box so unable to install. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. its power supply. Why have I been allowed to take out a self home kit if it is - 4868899. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. . That's fine. We have the quickstart pack but sadly cannot get broadband set up and working. . Options. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. I have taken a look on our side and can see you have spoken with the team regarding this. 33. The house is a new build, there's no lead in the paint, no aquarium or anything like that. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Some properties do not have a wall socket, only a cable. There is a cable on the right of the box coming from the outside. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Options. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. I recently applied and received the delivery for a virgin package of tv broadband. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. My previous sky microfilter attached here. We would like to show you a description here but the site won’t allow us. . If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Standard Member. This is designed to push over the existing screw connector the outlet has. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. on 30-09-2022 14:24. I was trying to book an engineer but I didn’t get anywhere. Also there will be an external, often brown, omnibox. Hi. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). 1 Kudo Share Reply. Browse Virgin Media Virgin Media Community. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. We have tried plugging it into the only box we found it would fit but no luck. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Options. 3 weeks ago. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Customer since 1993. Explain what needs to be done and book an engineer visit. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Don’t have a virgin media wall socket; Options. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs.